Technology Integration and Support

District Help Desk Procedures for Users

The procedures provided below enable district staff and faculty to submit technology and maintenance work requests. The District Help Desk also allows users to monitor the status of requests submitted.

Open Internet Explorer to the District home page and select “District Help Desk” button on the navigation bar.
Enter your full email address (Example: jdoe@bradfordareaschools.org )
Press the “Submit” button.

Your account will be created the first time you log in and submit your first work request. Therefore, the system will display a note in “red” that it could not find your address…. “Either correct your address or enter your last name if you are a new requestor.”
Enter your last name (Example: Doe ) and press the “Submit” button.
Complete the required fields marked with a red check mark. Other fields are optional. Press the “Submit” button. Again, you will only have to perform Steps 3a – 3c, once… the first time you submit a request.

Select the tab at the top of the window for the type of request you want to submit Maintenance (Maint) or IT (Technology). The system defaults to the Technology request.
Complete the request form by following the steps. You will notice Step 1 is pre-populated with your account information. Step 2, is your Location and Room. You may place a check mark in the “ Yes, remember my area entries for my next new request.” If you want the system to remember your Location and room. This area can be changed even when marked yes.
Step 3, select or click on the appropriate icon that identifies your problem or request. Use the “Print Services” icon for all print requests.
Step 4, describe your problem or request.
Complete the remaining steps as needed.
In order to submit a work request, a password is required. The password will be changed periodically to maintain the integrity of the system and database. The initial password will be provided via email. You will receive an auto-generated email anytime the password is changed.
Select the “Logout” link at the top of the page.

Note: There are other tabs at the top of the page. These areas are for you to track your requests and change your account settings. If you have questions, contact the Technology Department.